![]() Click on it to see the full map.įree download the easy and innovative customer journey map software.Ĭustomer Journey Map Template - Mobile Ordering Experience You can see the activities, feelings with face icons, customer expectations and so on. The template here shows you the general stages of the online shopping experience. For example, you can develop more target customer base based on the existing demographics of your fans or do more quantitative analysis to figure out customer preference.Ĭustomer Journey Map Template - General Online Shopping Experience Easy to Develop - Since customer journey maps cover a quite wide range of topics, therefore it is convenient to develop more related topics and do researches around the map.This is good for creating an organization-wide version. ![]() Easy to Share - Unlike technical plans or diagrams, customer journey maps are understandable for nearly all backgrounds of professionals from the sales department to the finance team, and from the executive branch to the customer service staff.This is especially helpful for inbound marketing. Easy to Focus - You may feel overwhelming for countless problems during brainstorm discussions, but drawing customer journey maps can help you quickly focus on the key hidden problems and pain-points according to the "happy" and "sad" face icons. ![]()
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